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ChildHelp

ChildHelp

www.childhelp.org
What is your customer experience with ChildHelp?

ChildHelp Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • ChildHelp has 1.4 star rating based on 88 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: No exerience besides unauthorized charges on mycredit card, That i thought they are helping kids, This is what i am trying to figure out.
    Cons: Unauthorized credit card charges, Are making unauthorized deductions from my bank account, Unauthorized debit card charges.

  • Recent recommendations regarding this business are as follows: "Do not donate! If you do, cash only! And get a receipt!", "if you want to waste your time here, go right ahead", "Do not talk to them do NOT donate", "Don't fall for this! I think it was backpacks for kids.", "It's a scam and labor abuse for young people!".

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Media from reviews

ChildHelp - Dishonest and Aggressive
ChildHelp - Unauthorized payments every monthChildHelp - Unauthorized payments every month - Image 2ChildHelp - Not a bad review!ChildHelp - Best Experience BEST CauseChildHelp - Best Experience BEST Cause - Image 2ChildHelp - Best Experience BEST Cause - Image 3
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David N Kxn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company is SCAMMING vulnerable people!

I've just discovered this organization has been charging my mother $10 at a time, multiple times a month. She's getting older and is very vulnerable to these kinds of scams and it looks like someone got her.

There is a special place in *** for these people who prey on the charity and goodwill of unsuspecting strangers. I'm calling my mother's bank now to dispute the charges.

View full review
Loss:
$190
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: Do not donate! If you do, cash only! And get a receipt!

1 comment
Childhelp

David have you also reached out to Childhelp directly for assistance? Once that has been done we'll be able to get this cancelled and refunded.

There's not enough information here to locate your donation and assist. I'm very sorry that you were left with the feeling of being scammed, that's not the experience we want anyone to have. Childhelp has helped over 13 million children in the last 66 years.

We'll hope to hear from you soon. gifts@***.org, 480-542-****

Resolved
Emma H Cgr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: NEED assistance asap

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Updated by user Jan 27, 2025

Company fixed the issue and I have been provided with full refund.

Original review Jan 26, 2025

I recently had a similar experience where a salesperson approached me and I was totally willing to donate! I gave my $30 as it was the cheapest they offered to me and when I received a confirmation email I noticed that it said REOCCURRING payment.

I was not told about this so I'm hoping that by posting a poor review, I'll be able to be contacted soon. I've tried calling for multiple days since my donation and emailing twice.

I swear the answering machine must be fake. I need to talk to a real person and have my subscription cancelled ASAP.

View full review
Pros:
  • Nice company
Cons:
  • Poor communication

Preferred solution: Full refund

1 comment
Childhelp

Thank you for also reaching out to us Emma so that we could quickly assist.

caillou v

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They wont care about you.

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I tried talking to the helpline person and told them my parent was verbally abusing me for a while now. The response I got was that this type of parenting is normal.

I got upset and tried telling them that he's done so many things that are not normal.

The response I got was, 'Well, you didn't tell me what he did that was so bad,' in quotation marks, as if I was lying! If you want to waste your time here, go ahead.

View full review
Pros:
  • Respond fast on the hotline
Cons:
  • Dont listen to you and what youre going through

Preferred solution: Apology

User's recommendation: if you want to waste your time here, go right ahead

Anonymous
map-marker Denver, Colorado

Fraud

I agreed to donate one time of $30 when they were outside a store. ONE TIME.

They have been charging me monthly $30 for two years without my permission.

I never subscribed. DO NOT DONATE TO THEM if you see them asking for money IGNORE them.

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User's recommendation: Do not talk to them do NOT donate

1 comment
Childhelp

Hi there - please reach out to Childhelp directly if you have not already. Gifts@***.org, 480-542-****

William K Lbl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scottsdale, Arizona

"Formal Complaint: Unauthorized Recurring Charges from ChildHelp"

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Contains 1 confidential file for company representatives

I am writing this review to express my utter frustration and disappointment with ChildHelp. Recently, I encountered representatives from this organization outside my local hardware store who were soliciting donations for abused children.

As a compassionate individual, I gladly donated, believing my contribution would support a noble cause. However, to my absolute dismay, I discovered that ChildHelp has been charging my credit card monthly as if I had signed up for a recurring donation. This is completely unacceptable! At no point was I informed or did I agree to any form of recurring payment.

This feels like a deceitful and underhanded tactic to exploit the goodwill of generous donors. I am livid that an organization claiming to help vulnerable children would resort to such unethical practices. This experience has severely damaged my trust in ChildHelp and has made me question their integrity and the legitimacy of their operations. I demand an immediate cancellation of these unauthorized charges and a full refund of the amounts taken without my consent.

Potential donors, beware!

Ensure you are fully aware of what you are signing up for, as ChildHelp clearly does not prioritize transparency or honesty. This kind of behavior is appalling and should not be tolerated from any charitable organization.

View full review
Loss:
$30
Cons:
  • Child help is deceitful unethical unprincipled etc

Preferred solution: Full refund

User's recommendation: STAY AWAY! Be cautious and always verify the details before making a donation to any organization. Transparency and honesty are crucial, and unfortunately, ChildHelp did not meet these standards in my case.

1 comment
Guest

Hi William - thank you for also reaching out directly to Childhelp through email on August 7th. We were able to quickly identify the record and address the incident as well as issue the cancellation and refund.

If you should need anything else, please reach out and reply to the email communications. I'm very sorry that you were left feeling disappointed and upset, truly not the intention but again thank you for connecting with Childhelp directly so we could rectify the situation.

Mary R Cma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scottsdale, Arizona

Labor Abuse Don't Donate!

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I met an employee from this company/representing this company today. The employee was nice and friendly.

I got offered to donate a backpack for abused children. After a nice conversation, the employee mentioned that they don't get paid hourly, they get paid cash and it's commission only. I asked so how much do they get per backpack donation (Since they're supposedly a non-profit organization) the employee said, if the person that donates doesn't pay state taxes we get $4 for backpack. No benefits, not legally employed and it's commission only!

They're goal is 20-30 backpacks per day. The employee stated that he/she has been working since 9am - 10:30pm that was when I decided to help out so that the employee can go home. This is abuse!!! They're abusing young people with hopes that they will get big bucks in the future, until they realize this isn't right!

I will be submitting a claim and hopefully this company can get investigated. The employees can't even sit down throughout the whole day or take a decent lunch or break or else they get in trouble! The reason I know this is because I noticed that the employee was standing up the whole time for almost 2 hours while I was in the restaurant with my family, so I had to ask why? They're young and get brainwashed with hopes of making an amazing income in the future.

I will also reach out to the companies that hired Tele King Group and others that are working the same way .

This isn't right! This is abuse from unexperienced young kids!

View full review
Cons:
  • Abuse of non-experience personel
  • Scam and abuse

Preferred solution: Information that needs to be investigated.

User's recommendation: It's a scam and labor abuse for young people!

Anonymous
map-marker Birmingham, Alabama

Total Scam - Do not fall for this like I did.

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They continued to charge my CC for months. I finally had to have the cc put a block on this charge because i couldn't get this resolved when reaching out to them.

View full review

User's recommendation: Don't fall for this! I think it was backpacks for kids.

1 comment
Guest

Hi there - if you haven't already, please reach out to Childhelp directly for assistance.

Shaynna Qwe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam and stealing money

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The company was standing outside a business in Austin, TX. They were able to convince me to give a one-time donation of $10.

It turns out this meant they would start charging me monthly and it was impossible to cancel. I never agreed to this. Based on other reviews, no one else agreed to this but experienced the same thing. No one has answered their phones.

I am waiting for a reply via email. If you see this charity, just say no and keep walking for your own financial sake. To ChildHelp, who will reply with just an email or call us and we will help you...go into your inbox. My request to cancel will be there.

There is no need for me to tell you who I am in a public forum.

You should fulfill everyone's request to cancel. More negative reviews will continue until I get the confirmation that it has been cancelled.

View full review
Loss:
$30
Cons:
  • Illegally taking money
  • Scam
  • Not helping the cause

Preferred solution: Full refund

User's recommendation: Avoid donating. They don't help anyone.

1 comment
Childhelp

Shaynna there are no emails from you in our inbox today. Can you please resend your message to gifts@***.org or visit the website www.childhelp.org/subscription to send a request to cancel.

I don't want you to post your sensitive information here on a public forum either but there's not enough information to identify your donation to get this corrected.

I'll keep an eye out for your message. Once received we'll email you back to confirm this cancelled and refunded.

Anonymous
map-marker Durango, Colorado

Donation Campaign Ethics

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I had the same experience as other reviewers - agreed to provide a one-time donation via credit card, only to discover 4 additional months of recurring charged. At no point in the solicitation process was I told this would be recurring.

In fact, I insisted this was a single donation and the individual concurred. I have left a phone message and sent an immediate cease and desist memo, so we will see.

Also blocked with my bank. Very disappointed in the tactics of an organization I had always believed in.

View full review

User's recommendation: Donate cash only and get a receipt.

Naquan Gyl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gouda, South Holland

Twijfel

Als ik in het ANBI-register van de Belasting zoek is Child-Help niet te vinden. Zou een ANBI stichting zijn.

View full review
Iwao Ulp

SCAM- Illegal type behavior

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I was confronted by one of ChildHelp's employees or volunteers outside of Grimaldi's pizza in Chandler. When I asked how much to donate, the representative said $20 would be great.

So, I said, 'Sure, I'd like to give $20'. I get home and check my credit card statement and the charge is for $30! It's not terrible; it's only $10 but to LIE about how much I was charged. That's scam vibes number one!

Then, I check my emails and come to find out she signed me up for a monthly charge!! Meaning, this was going to be a recurring charge above what I was comfortable donating even ONE time! At no point did the representative mention this would be a recurring charge. Do better, ChildHelp.

Scammy behavior like this is the reason people don't want to donate to charity. SHAME ON YOU!!

View full review
Loss:
$30

Preferred solution: Apology

User's recommendation: DON’T DONATE

1 comment
Guest

I'm very sorry you were left with such a negative feeling and experience. There's not enough information here to assist.

Can you please reach out directly to Childhelp so we can get this cancelled and corrected? Gifts@***.org, 480-542-****

Anonymous
map-marker Prosper, Texas

Scammed and lied to

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Same story as everyone else on here. Paid a ONE-TIME donation for a backpack or an apparent abused child and noticed today that for the last 5 months they have been pulling 30 dollars a month WITH-OUT my authorization.

I am going to file a police report and don't bother calling "lindsey" as she doesn't exist. look for the number 602-635-****, Shame on these people.

View full review
1 comment
Guest

Thank you for reaching out and I'm so sorry to hear about your experience. There's not enough information here to assist you so you should try contacting Childhelp directly if you need help getting this cancelled and refunded.

The number you listed is correct so make sure to leave a voicemail or for a faster response, email Childhelp gifts@***.org. That would be the same email listed on Childhelp's website, www.childhelp.org as well as the email is listed on the receipt that was sent to you.

Anonymous
map-marker Austin, Texas

I made a one time donation of $30 and every other month they are still taking $30 out of my account for over a year now almost 2 years and I don’t know how to get it stopped without changing my card I

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I think its a very dishonest program whoever runs it

Very dishonest, program stealing from people who tried to help who dont have nothing themselves, always taking money out of their accounts unauthorized

View full review

User's recommendation: Never donate

1 comment
Guest

Thank you for reaching out through this platform. Have you tried connecting with Childhelp directly?

The phone number is 480-542-**** and the number is listed on your statement descriptor as well.

There are options to contact Childhelp through the website as well, gifts@***.org. Once we can gather some details, we can help get this cancelled and refunded.

Steven G Ofk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbia, South Carolina

Childhelp informs everyone that the hotline is a continuous charge.

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I feel the complaints are unwarranted. Its easy to cancel the hotline subscription.

The number to call is on your receipt. How more easy could it be. Some people just complain cause theyre hard to deal with.

Childhelp doesnt want to mislead anyone. Some reps may have misled you, but Childhelp will correct your concerns.

View full review

User's recommendation: Highly recommended

6 comments
Guest

If everyone has the same complaint, it's safe to say that Childhelp is the culprit, not the innocent person trying to donate a one time $10. You are also not there to hear the sales pitch so you can't say they are telling people it's a continuous charge. If they did, no one would donate and so they will lie and let you figure it out later.

Steven G Ofk
reply icon Replying to comment of Guest-2563835

No, it’s people that hear what they please. First you get a notification after you pay, that it’s a recurring charge.

Your receipt states that also. And yes I do know, cause I was a rep.

Second you weren’t there, so how do you know? Now, ask everyone, if they received a receipt right after their donation?

Shaynna Qwe
reply icon Replying to comment of Steven G Ofk

My friend was there. She was scammed.

She offered $10 one time. And then the confirmation email said recurring. After she had left the vicinity so no way to cancel in person. No paper receipt given.

Maybe you were a more honest rep and told people. Everyone else in the company seems to be con artists.

Shaynna Qwe
reply icon Replying to comment of Shaynna Qwe

Also the amount she donated and the amount they are charging monthly are 2 different numbers so this excuse that we didn't hear correctly doesn't make sense. If she said $10 once and mistakenly didn't hear recurring, why are they now charging $30/monthly?

Guest
reply icon Replying to comment of Shaynna Qwe

They weren’t supposed to take a $10 donation. Have your friend contact Childhelp, and they’ll refund the money. Also report the location, they’re strict about anyone misleading the public.

Guest

No ChildHelp is complicit with fraud. The third party companies they hire are lying to people and they tolerate this fraud.

View more comments (5)
Anonymous
map-marker Littleton, Colorado

Scammed ME

Absolutely scam. I paid for 2 backpacks for the kids and just noticed they continued to charge my credit cards for the past 6 months $30.00

View full review

User's recommendation: STAY AWAY!

1 comment
Guest

I'm very sorry that you were left feeling upset and scammed. There is not enough information here to help you.

Your name simply shows as Guest. Have you reached out to Childhelp directly?

Siena Srf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cathedral City, California

Hello to everyone who works at child help. I wanted to congratulate you for what you do to let you know that I need to stop my support for your organization. Please stop billing me the $30 month. Ty.

My name Estela Latios I gave my son for a donation. After the donation the young lady told my son that she was going to put a monthly payment.

Being my card I did not agree to that at all. I'm on a monthly income and I can not afford that. So please stop.

billing me. Any questions call me at (442) 279-****.

Thank you.

Estela Latios

3/20/24

View full review
1 comment
Childhelp

Hi Estela - I'm so glad you emailed us as well so we could help get this cancelled for you back on March 14th. If you should need anything please email us again for the fastest reply.

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